Hotel Casa Hormiga

While Casa Hormiga is a beautiful hotel, the lack of customer service from hotel employees and management staff was truly disappointing and because of this I'm not sure I would come back or recommend this hotel. Rooms were great, pool was nice, restaurant was nice, welcome drink was delicious, and it really felt like a quiet sanctuary. But, after our first day, three items of my husband's clothing went missing. It likely was washed with the hotel laundry but the items were never returned. We inquired about this at the front desk when we noticed the items were gone and each day thereafter. The front desk staff said they'd check each day, but never got back to us and when we followed up they said "Oh we'll check with housekeeping". On the last day, when we said we were leaving and wanted to resolve the missing clothings items, the front desk staff said they had no way of knowing if the items we claim are missing and there's nothing they could do. The manager/owner was supposed to reach out to address our concerns and never did. We followed up with the hotel several times (even after we checked out) and never got a response. This is not what you expect from a nice hotel. The hotel was dismissive and did not take my missing items seriously. We were ignored. I'm glad the clothing was not too valuable, but what if something valuable went missing during my stay? Caution booking here for this reason.

Very comfortable, cozy and welcoming. Super friendly and attentive staff. Breakfast option was convenient and food delicious. Clean room and comfortable bed. Casa Hormiga was perfect for us after a long day of touring the area, lagoon, nearby cenotes. Massage facilities and staff are superb! Thank you to the Casa Hormiga's staff for all your attentions, you made us feel like home!

Casa Hormiga is a complete gem in an amazing place. The hotel is a sanctuary built inside a sliver of jungle with the most incredible staff - always ready to help! The food and cocktails are amazing as well. The general vibes are so chill it’s impossible not to relax! The spa is super cool - we didn’t have time to do one of the signature rituals but did have an amazing sound healing treatment outdoors on. Ew years day which was very special. Bacalar is a very special destination and we can’t think of a better place to stay!

Casa Hormiga is an amazing experience. The hotel design is sophisticated and comfortable. Jenn helped us with all of our needs and coordinated our transportation and a truly memorable NYE experience. We are so grateful and highly recommend this hotel!! Easy walk to lagoon and plenty of restaurants and downtown. Breakfast, Yoga, the library, bikes were all nice perks.

After spending over a month trying to figure out where to stay during our trip to Bacalar, I decided on Casa Hormiga! Location, Amenities, Design was my reason for selecting! We booked the Autumn Special that included daily breakfast, daily yoga offered, free bike access, walking distance to Eco Parque Bacalar & Centro Bacalar. Plenty of restaurants, coffee shops! Our room was cleaned daily. We booked wonderful massage treatments. I sincerely enjoyed being in Bacalar and will return but I will make sure that I continue to book off season to avoid crowds and enjoy the beauty & serenity of Bacalar. Please be respectful of the ecosystem & don't forget to tip the workers as this town thrives on tourism. Take a tour , eat, drink, book a service.

Attentive service. Pretty, unique, designer property.